All tubers are guaranteed to be in healthy condition, guaranteed to grow and be true to name. Each tuber will have at least one viable eye but may be dormant when shipped. Please know that we personally hand-divide and inspect each tuber and ensure there is an eye before we place it in storage. Sometimes, eyes recede in cool storage. Please place your tuber in a warm place to allow it to “eye up".

Inspect your order as soon as it arrives. Any claims that your order is incorrect, damaged from cold or from shipping must be made within 48-hours. We want you to have a great experience and a great product, but we must insist that you open and inspect your order immediately. Not doing so, may lead to damage caused by consumer neglect. Any claims of damaged or incorrect orders after 48-hours of receipt will be the responsibility of the customer.

Dahlias should sprout through the soil within 3-5 weeks; if they do not, please dig them up and send a photo of the tuber to heronsnestdahlias@gmail.com. If you cannot take a picture, please reach out immediately by phone or text after digging up the tuber for further instructions.

Please DO NOT DISPOSE of any tubers or plants until you have contacted us. We reserve the right to request the return of any failed dahlia(s) or photos of them before replacements are made. If a tuber has failed, a replacement of the same variety will be sent immediately during the same growing season or the following spring (depending on your location and time of year). The guarantee is limited to the failed tuber purchase price and does not include shipping and handling.

We want our customers to be happy and satisfied. If you find issues with your order, please get in touch with us within 48-hours of receiving your order for return instructions and a return order number. 

If an order is shipped to an address provided by the buyer and is returned by the U.S. Postal Service as invalid or undeliverable, the order can be re-shipped. Shipping and handling fees will be collected prior to reshipment, or the order may be returned to stock, and 25% restocking fee will apply (shipping and handling fees are non-refundable).

As the American Dahlia Society recommends, we have procedures in place when handling and processing all our tubers to ensure that tools are sterilized between each clump.

To control viruses, we sanitize between cuts on each plant using a 10% bleach solution. If a plant displays signs of a virus, we cull it. As growers/sellers, we take our responsibility to produce healthy plants seriously.

To introduce new cultivars into our collection, we utilize a special isolation field. Additionally, we keep meticulous records of tuber varieties and their producers. This information helps us identify if there are viral problems from specific producers.

During harvest, we clean our loppers, shovels, and forks with a 10% bleach solution and antibacterial soap. Although we've never encountered gall, we don't take chances, not only for our customers sake but the future of our farm depends on it. We can't risk a bacterial infection affecting our crop.

We understand the importance of preventing the spread of viruses to maintain the health and quality of our dahlias. By choosing hand harvesting over mechanical methods, we not only ensure the highest quality of our flowers and tubers but also actively work to protect our crops from the detrimental impact of viral diseases. This approach is a cornerstone of our commitment to sustainable, responsible farming practices that prioritize the well-being of our plants and the satisfaction of our customers.

Each tuber is stamped with a 4-digit number that is unique to our collection of dahlias. This number will correspond with your order fulfillment sheet that arrives with your package. To find the list of 4-digit sku numbers please click HERE.

If a tuber is not true to what you ordered, please contact us and we will replace your tuber at the next available opportunity. Any concerns must be reported within 10 days of receiving your order.

For warmer growing zones, shipping begins April 1st and will continue through May depending on growing zone. All orders are shipped in order of the date received and based upon growing zone. For more information about shipping please visit our Shipping Information page.

Yes! If you place multiple orders prior to the shipment dates for your State/growing zone (Shipping Info Here), then we will combine the orders, recalculate the shipping cost, and refund you the difference. This is a manual process for us and will be done immediately prior to shipping. An email notification of the refunded amount will be sent to you.

We cannot ship tubers and cuttings in the same package. For warmer growing zones, shipping begin April 15 and will continue through May. All orders are shipped in order of the date received and base upon growing zone. For more information about shipping please visit our Shipping Information page.

Our shipping charges vary from year-to-year, depending upon current shipping rates. Please refer to our Shipping Information page for current rates.

Yes, we offer local pick up for those who wish to pick up their order. Please select the “local pickup” at checkout and contact us to arrange a pickup date and time.